Privacy Policy
Last Updated: 04/06/2025
At Hattons Umhlanga, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our business, whether in-store, online via www.hattonsumhlanga.co.za, or through our WhatsApp line (031 584 8999).
1. Who We Are
Hattons Umhlanga is a retail bicycle store offering a wide range of bicycles, spares, and accessories. We are based in Umhlanga Ridge, Durban, and we serve both local walk-in customers and nationwide online shoppers.
2. Information We Collect
We may collect the following types of personal information:
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Full name
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Contact details (phone number, email address)
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Delivery address
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Purchase history
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Payment information (processed securely via third-party gateways)
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Any communication you send to us (e.g. WhatsApp messages, emails)
3. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Deliver products to you
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Communicate order updates or promotions
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Improve customer service and our website
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Respond to your inquiries or complaints
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Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. How We Store & Protect Your Data
Your information is stored securely using reputable platforms and is only accessed by authorized personnel. We use appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.
5. Sharing Your Information
We may share your information with trusted service providers such as:
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Courier/delivery services
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Payment processors (e.g., Paystack, PayFast, etc.)
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IT support and website hosting providers
All third parties are required to respect the confidentiality and security of your data.
6. WhatsApp Communication
By communicating with us via WhatsApp, you consent to us storing and using your number to provide service-related updates, such as order notifications, promotions, and support. You may opt out at any time by messaging “STOP”.
7. Your Rights (POPIA Compliance)
Under the Protection of Personal Information Act (POPIA), you have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data (within legal limits)
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Object to processing for direct marketing
To exercise these rights, please email us at kayle@hattonsumhlanga.co.za.
8. Cookies & Website Tracking
Our website may use cookies or analytics tools to enhance user experience. You can disable cookies in your browser settings, though this may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. social media, suppliers). We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
📧 kayle@hattonsumhlanga.co.za
📞 031 584 8999
